Policies & FAQ
Answers to the questions we hear most. Can't find yours? Send us a message.
Getting Started
I've never trained before. Is Tula right for me?
Yes. Start with the Tula Experience: a personal fitness review, an InBody scan and three classes. Every exercise has easier and harder versions, and your coach will show you which to use.
How often should I come?
Two to four classes a week works well for most people.
How early should I arrive?
10 minutes early for your first class, so we can show you around and ask about any injuries.
I'm older, or I have a health condition. Can I still join?
Yes. Your personal fitness review is built around you, and your coach adapts each class. Tell us about any condition before you start, and check with your doctor if you're unsure.
What should I bring?
Comfortable clothes, a towel, clean indoor trainers and a water bottle. We provide mats, water and all equipment.
Which class should I start with?
Any of them. Every class works the whole body and suits all levels.
Class Packs
Can I pause or extend my pack?
If you're ill or travelling, message us and we can extend your pack by up to 2 weeks.
Do prices include GST?
Yes, every price on our site includes GST.
How long is my pack valid?
From the date of purchase: the tula Experience for 1 month, the 10-class pack for 3 months, a single class for 1 month.
Bookings
How do I book a class?
Create a free account, then open the Schedule page and tap Book on any class. Your bookings appear in My account.
Can I cancel a booking?
Yes. Cancel from My account up to 12 hours before class. After that, the spot counts as used.
What happens if a class is full?
Full classes show "Class full". Check back later, as spots open up when others cancel.
Health
I have an injury. Can I still train?
Often, yes. Tell your coach before class so they can adjust exercises. For anything recent or serious, please check with your doctor first.
Studio policies
Booking & cancellation
Book through the schedule tab. Cancel at least 12 hours before class to keep your credit. Late cancellations and no-shows use a class from your pack.
Arriving late
Please arrive 5–10 minutes early. For your safety, we can't admit anyone more than 10 minutes after the warm-up starts.
Class Packs
Packs are for one person and are valid from the date of purchase. Classes not used within the validity period expire.
Health & safety
Tell your coach about any injuries, pregnancy or medical conditions before class. If in doubt, check with your doctor before starting a new programme.